Shipping Policy

At LumaFaith, we are committed to providing a simple and transparent shipping experience. Please read the following information carefully before placing your order.

1. Shipping Destinations

We ship orders worldwide, with a particular focus on customers in Europe and the Americas.

Availability may vary depending on the destination and the products ordered.

2. Free Shipping

Shipping is free on all orders.

There are no standard shipping charges added to your order at checkout.

3. Processing and Delivery Times

Orders are processed as soon as possible after payment has been successfully received.

The estimated delivery time is:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

For international orders, additional delays may occasionally occur due to customs clearance or local delivery procedures.

4. Order Tracking

Tracking is included with all orders.

Once your order has been shipped, you will receive tracking information when it becomes available.

Please note that tracking information may take some time to become active after the shipment has been dispatched.

5. Delays

Although we aim to deliver orders within the estimated timeframe, delivery may occasionally take longer than expected.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:

llumafaith@gmail.com

We will review the shipment and, where appropriate, assist you in resolving the issue with the carrier or shipping provider.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights applicable to you under the laws of your country.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you have entered an incorrect address, please contact us as soon as possible at llumafaith@gmail.com.

We will make reasonable efforts to correct the address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered the shipping process.

If an order is returned because the address provided by the customer was incorrect or incomplete, we may contact you to arrange a solution.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please contact us at llumafaith@gmail.com as soon as possible.

We may ask you to check with household members, neighbors, the delivery location, or the relevant carrier before investigating the shipment.

Where a package is confirmed to be lost during delivery, we will work with you and the shipping provider to determine an appropriate resolution, subject to applicable consumer protection laws.

8. Customs, Duties and Import Taxes

For international shipments, customs duties, import taxes, VAT, or other charges may apply depending on the destination country and applicable laws.

Where such charges are imposed by the destination country and are not included in the purchase price or expressly covered by LumaFaith, they may be payable by the recipient.

Customers are responsible for complying with the import requirements applicable in their country.

Because customs rules vary between countries, we recommend checking the applicable rules with your local customs authority before placing an international order.

9. Delivery Address and Delivery Issues

Please make sure that your shipping information is correct before completing your purchase.

LumaFaith is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, extreme weather, strikes, governmental restrictions, or incorrect information provided by the customer.

However, this does not affect any mandatory rights you may have under applicable consumer protection laws.

10. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to limit, exclude, or waive any statutory consumer rights that cannot legally be excluded.

For customers located in the European Union, mandatory consumer protection laws, including applicable rules concerning delivery, risk, withdrawal rights, and legal guarantees, continue to apply.

Where applicable law provides greater protection than this Shipping Policy, the mandatory legal provisions will prevail.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: llumafaith@gmail.com

We will be happy to assist you.